The health and safety of our guests and crew is of utmost importance to us and we continue to closely monitor and assess the dynamic and evolving Coronavirus (COVID-19) situation.
We are using the latest information available to us to make decisions that mitigate risks and actively protect the health, safety and wellbeing of everyone on board. We sincerely thank all of our guests around the world for their continued support and understanding as we respond to this unexpected situation.
It remains the case that any guests or crew who have travelled from or through mainland China, Hong Kong and Macau within 14 days of embarkation will not be permitted to board our ships.
We are aware of an increasing number of Indian and Pacific Ocean ports of call denying entry for those who have travelled from or through parts of Asia (including airport transits). Those guests who have travelled from or through Singapore, Taiwan, Thailand, Japan, Republic of Korea or Malaysia within 14 days before embarkation will be subject to enhanced pre-boarding screening, to manage this risk.
Please be aware that any guests who are given permission to board following this enhanced screening may be subject to additional and ongoing active surveillance and measurement throughout the cruise. Those guests should also be aware of the potential for other mandatory inspections beyond our control from port authorities and also the potential for refused entry.
For those that have not travelled yet, in light of the enhanced pre-boarding screening measures now in place, you may wish to consider making alternative travel arrangements if you plan to travel through any of these countries within 14 days of embarkation because of associated risks.
Given the serious nature of these circumstances, false responses on pre-boarding documents will result in immediate grounds for denial of boarding and may also face additional legal consequences. Guests should be prepared to disclose documentation to evidence travel history.
Itinerary changes for Arcadia
As a result of the Coronavirus (COVID-19) situation, the Asian element of Arcadia’s World Cruise has now been removed. As already announced, Arcadia will no longer be stopping at Shanghai on 5/6 March or Hong Kong 9/10 March. She will also no longer call at Manila on 2 March, Singapore on 14 March, Port Kelang on 15 March or Penang on 16 March.
A more in-depth Australian itinerary has now been implemented for Arcadia, although the changes mean that she will no longer call at Airlie Beach on 24 February and Yorkeys Knob on 25 February. Guests will instead now enjoy an overnight stay in Brisbane before calling at Melbourne, Hobart and Port Arthur, ahead of an overnight stay at Adelaide, a call at Albany and further new overnight stop at Fremantle as follows:
Saturday 22 February – Brisbane
Sunday 23 February – Brisbane
Wednesday 26 February – Melbourne
Friday 28 February – Hobart
Saturday 29 February – Port Arthur
Wednesday 4 March – Adelaide
Thursday 5 March – Adelaide
Sunday 8 March – Albany
Tuesday 10 March – Fremantle
Wednesday 11 March – Fremantle
Thursday 19 March – Colombo
For those guests who are due to disembark in Hong Kong on 10 March or Singapore on the 14 March, you will now disembark in Fremantle on 10 March. If you have booked your P&O Cruises holiday either directly or via a travel agent, where your flights have been organised by us, we will be organising all alternative flights leaving from Fremantle on your behalf at no extra charge. Further information will be communicated by Wednesday 19th February.
For those guests who are due to join Arcadia in Hong Kong on 10 March or Singapore on 14 March, you are now able to join in Fremantle on 10 March. If you have booked your P&O Cruises holiday either directly or via a travel agent, where your flights have been organised by us, we will be organising all alternative flights on your behalf at no extra charge, or you can cancel at no cost. Further information will be communicated by Wednesday 19th February.
P&O Cruises has introduced enhanced pre-boarding screening measures (as outlined above), which will determine whether permission is given to board. If guests were due to board Arcadia in Hong Kong on 10 March or Singapore on 14 March, and they have already travelled to, from or through China, Hong Kong, Macau, Taiwan, Thailand, Japan, Republic of Korea, Singapore or Malaysia within 14 days before embarkation they will be automatically entitled to a refund.
Those guests who did not book their flights with us are advised that their flights would need to be re-routed or cancelled as required, and you should make a claim on your travel insurance where charges have been incurred.
For those guests who have booked a bespoke holiday package which includes flights organised by a travel agent or third-party tour operator, you are advised to contact your agent or tour operator to discuss changes necessary to your flights.
If you are unable to recover charges incurred due to this unavoidable and unexpected change, we would encourage you to contact us upon your return.