V1. SAILING WITH 14 DAYS
Important changes to your holiday terms
Applicable to holidays departing before 1 September 2020
As your P&O Cruises holiday approaches, we wanted to get in touch to let you know about some important changes we’ve made to your holiday terms given the current uncertainty surrounding travel. Rest assured, we’re doing everything we can to help you navigate this evolving situation. For your latest updates please see www.pocruises.com/travel-health-advisories/flexible-cancellation-policy
In this ever-changing environment, we understand that you may well feel in need of some added flexibility, so please read on to consider your options in light of a number of recent enhancements we have made to our cancellation and transfer policies.
Sailing as planned
If you’d like to keep your existing booking, your ship and crew are ready and waiting to welcome you. We are pleased to be able to offer you some on-board spending money to enhance your holiday; this will be credited to your on-board account and can be used for drinks, spa treatments, room service and shore experiences booked on board. The amount you’ll receive depends upon the number of nights you’ll be spending on board with us:
| Cruise duration (nights) | On-board spending money per cabin |
| 1-3 | £100 |
| 4-7 | £200 |
| 8-14 | £400 |
| 15+ | £600 |
There’s no need to call us; your on-board spending money will be added to your account in time for departure and you will receive an update booking confirmation in due course to confirm this.
Transferring your booking
You also have the option of transferring your holiday to an alternative date should you wish, and you can do this up to 48 hours before departure. Under our temporary highly flexible terms, you can choose to transfer your holiday to any sailing within our published programme. Any holiday, any price, anywhere!
Cancelling your holiday
Should you wish to cancel your holiday, you’ll be pleased to know we’ve temporarily relaxed our cancellation policy given the circumstances. Here’s a guide to what you need to know:
- As you’re booked on a P&O Cruise holiday sailing before 31 August 2020, you may now cancel up to 48 hours prior to departure
- Cancelled bookings will receive a Future Cruise Credit equivalent to the cancellation fees and refunds will be given on any remaining monies paid – full details of how this will be applied are outlined in the table overleaf
- Your Future Cruise Credit can be used right up to the end of next year (31 December 2021) and can be redeemed against any P&O Cruises holiday sailing until the end of March 2022
| Period before departure within which notice of cancellation is received by
P&O Cruises |
Original Cancellation
charges |
New Interim Policy
(assuming cruise paid for in full by required date) |
| (percentage of fare) | ||
| From the date of booking until 91 days
before departure |
Deposit | FCC given to value of deposit |
| 90 to 57 days | 50% | Refund 50%. FCC 50% |
| 56 to 42 days | 60% | Refund 40%. FCC 60% |
| 41 to 16 days | 75% | Refund 25%. FCC 75% |
| 15 to 6 days | 90% | Refund 10%. FCC 90% |
| Less than 6 days and up to 2 days prior to departure | 100%
100% |
Refund 0%. FCC 100%
No refund or FCC |
| Less than 2 days prior to departure and failure to embark | ||
| Saver: Period before departure within which notice of cancellation is received by P&O Cruises | Original Cancellation charges | New Interim Policy
(assuming cruise paid for in full by required date) |
| (percentage of fare) | ||
| From the date of booking until 2 days prior to departure
Less then 2 days prior to departure and failure to embark |
100%
100% |
100% FCC
No Refund or FCC 50%
|
Full details of this interim transfer policy, including Frequently Asked Questions, can be found here www.pocruises.com/travel-health-advisories/flexible-cancellation-policy. We will be contacting other booked guests with a cruise departing from 1 September onwards shortly.
V.2 DEPARTING BEYOND 14 DAYS, same with the exception of the last paragraph (above)
Full details of this interim transfer policy, including Frequently Asked Questions, can be found here www.pocruises.com/travel-health-advisories/flexible-cancellation-policy. We will be contacting other booked guests with a cruise departing from 1 September onwards shortly.
We hope this helps clearly outline all of your options. To make any changes to your booking please call us on 0344 338 8594 (local call charges apply), otherwise, we look forward to welcoming you on board soon.