P&O – Transfer and Cancellation Policy

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V1. SAILING WITH 14 DAYS

Important changes to your holiday terms

Applicable to holidays departing before 1 September 2020

As your P&O Cruises holiday approaches, we wanted to get in touch to let you know about some important changes we’ve made to your holiday terms given the current uncertainty surrounding travel. Rest assured, we’re doing everything we can to help you navigate this evolving situation. For your latest updates please see www.pocruises.com/travel-health-advisories/flexible-cancellation-policy

In this ever-changing environment, we understand that you may well feel in need of some added flexibility, so please read on to consider your options in light of a number of recent enhancements we have made to our cancellation and transfer policies.

Sailing as planned

If you’d like to keep your existing booking, your ship and crew are ready and waiting to welcome you. We are pleased to be able to offer you some on-board spending money to enhance your holiday; this will be credited to your on-board account and can be used for drinks, spa treatments, room service and shore experiences booked on board. The amount you’ll receive depends upon the number of nights you’ll be spending on board with us:

Cruise duration (nights) On-board spending money per cabin
1-3 £100
4-7 £200
8-14 £400
15+ £600

 

There’s no need to call us; your on-board spending money will be added to your account in time for departure and you will receive an update booking confirmation in due course to confirm this.

 

Transferring your booking

You also have the option of transferring your holiday to an alternative date should you wish, and you can do this up to 48 hours before departure. Under our temporary highly flexible terms, you can choose to transfer your holiday to any sailing within our published programme. Any holiday, any price, anywhere!

 

Cancelling your holiday

Should you wish to cancel your holiday, you’ll be pleased to know we’ve temporarily relaxed our cancellation policy given the circumstances. Here’s a guide to what you need to know:

  • As you’re booked on a P&O Cruise holiday sailing before 31 August 2020, you may now cancel up to 48 hours prior to departure
  • Cancelled bookings will receive a Future Cruise Credit equivalent to the cancellation fees and refunds will be given on any remaining monies paid – full details of how this will be applied are outlined in the table overleaf
  • Your Future Cruise Credit can be used right up to the end of next year (31 December 2021) and can be redeemed against any P&O Cruises holiday sailing until the end of March 2022
Period before departure within which notice of cancellation is received by

P&O Cruises

Original Cancellation

charges

New Interim Policy

(assuming cruise paid

 for in full by required date)

(percentage of fare)
From the date of booking until 91 days

before departure

Deposit FCC given to value of deposit
90 to 57 days 50% Refund 50%. FCC 50%
56 to 42 days 60% Refund 40%. FCC 60%
41 to 16 days 75% Refund 25%. FCC 75%
15 to 6 days 90% Refund 10%. FCC 90%
Less than 6 days and up to 2 days prior to departure 100%

 

 

100%

Refund 0%.  FCC 100%

 

 

No refund or FCC

Less than 2 days prior to departure and failure to embark  
Saver: Period before departure within which notice of cancellation is received by P&O Cruises Original Cancellation charges New Interim Policy

(assuming cruise paid for in full by required date)

(percentage of fare)
From the date of booking until 2 days prior to departure

 

Less then 2 days prior to departure and failure to embark

100%

 

 

100%

100% FCC

 

 

No Refund or  FCC 50%

 

 

Full details of this interim transfer policy, including Frequently Asked Questions, can be found here www.pocruises.com/travel-health-advisories/flexible-cancellation-policy. We will be contacting other booked guests with a cruise departing from 1 September onwards shortly.

V.2 DEPARTING BEYOND 14 DAYS, same with the exception of the last paragraph (above)

Full details of this interim transfer policy, including Frequently Asked Questions, can be found here www.pocruises.com/travel-health-advisories/flexible-cancellation-policy. We will be contacting other booked guests with a cruise departing from 1 September onwards shortly.

We hope this helps clearly outline all of your options. To make any changes to your booking please call us on 0344 338 8594 (local call charges apply), otherwise, we look forward to welcoming you on board soon.

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