We are currently dealing with NCL Sailings up to and including the 26th October 2020
Please note that this communication includes important updates: Temporary Sailing Suspension, and update to NCL’s Peace of Mind Policy
1) TEMPORARY SAILING SUSPENSION (Updated)
Given that the COVID-19 pandemic continues to impact communities around the globe and travel and port restrictions in various parts of the world remain in effect, we have further suspended global cruise voyages through to 31 October 2020. In an effort to provide additional transparency, beginning in August, we plan to provide an update at the end of each month regarding the status of voyage suspensions, including any potential extensions.
All guests with current and active bookings affected by this suspension will automatically receive an enhanced value future cruise credit (FCC) of 125% of the fare paid. The FCCs for these voyages will be issued no later than Thursday, 30 July 2020, and can be applied anytime within one year of issue date and toward any Norwegian Cruise Line voyage through to 31 December 2022.
Guests who do not wish to take advantage of the enhanced future cruise credit option can instead receive a monetary refund in the amount of the cruise fare paid, reimbursed to the original form of payment sixty days after completing the web request form. All refund requests for this current suspension period must be received via the web form at www.ncl.com/uk/en/case-submission/peace-of-mind which will be made available starting at 14:00 hrs on 3 August 2020 until Close of business on 14 August 2020
The following links have been updated with revised FAQs to help answer additional questions.
• UPDATED: Temporary Voyage Suspension FAQs
• UPDATED: Peace of Mind FAQs
2) PEACE OF MIND POLICY (Updated)
Booking with confidence is now more important than ever, so under our extended Peace of Mind policy, for any voyage through to and including 31 October 2021, guests are free to cancel in advance of embarkation. Anyone choosing to cancel will receive a full refund in the form of a future cruise credit to be used for sailings that embark through to 31 December 2022.
The below is applicable for any existing or new reservations deposited by 31 August 2020.
• 2020 Sailings: Guests are free to cancel anytime up to 48 hours in advance of embarkation (for any voyage embarking through to 31 December 2020)
• 2021 Sailings: Guests are free to cancel anytime up to 15 days in advance of embarkation (for any voyage embarking through to 31 October 2021)
Updated Peace of Mind FAQs can be found here.