Growing concern regarding coronavirus infections in China

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Dear Valued Guest,
Due to the growing concern regarding coronavirus infections in China, we will be denying boarding to any guest who has visited mainland China in the last 30 days. These guests will receive a refund for their cruise provided they provide proof of travel in the form of airline tickets or similar. Please note that mainland China does not include Hong Kong, Macau or Taiwan.

In addition, we are implementing non-touch temperature screenings for all passengers embarking in Hong Kong. Any guest who registers a body temperature of 100.4 degrees Fahrenheit or 38 degrees Celsius or higher, will not be allowed to board. These guests will be advised to open a travel insurance claim with their insurance provider. Please know that the safety, security and well-being of our guests and crew is our number one priority. We truly appreciate your understanding and thank you for your diligence and assistance in helping to ensure all our guests and crew remain in good health. We also thank you for your continued loyalty. For questions regarding the coronavirus, please visit the website for the United States Centres for Disease Control and Prevention. 

As always, we appreciate you choosing Norwegian Cruise Line for your upcoming vacation at sea. We remain at your service and will communicate further updates as they become available.
   



If you have questions regarding this matter, please contact us via ncl.com/case-submission

Thank you for your understanding. Our dedicated team is available to assist you with any questions on the below contact information. For any guests booked outside of these countries, requiring a local number please visit www.ncl.com for contact details when handling your reservation.

UK 0333 2412319
Germany 0049 (0) 6113 6070
Spain 0034 931763170
Australia +1300 255 200
Hong Kong +852 2165 6000 
Israel +972 33726645
Middle East Region +973 1619 8333
Latin America +1 305-436-4000 Ext 11105
Brazil +55 11 3253 7203 / Toll-free 0800 773 7203

Yours Sincerely,

International Guest Services
Norwegian Cruise Line 

https://www.ncl.com/uk/en/travel-alert/coronavirus

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