Important information about your upcoming Asia sailing on Marella Discovery

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We’re very sorry to tell you that we’ve taken the difficult decision to cancel sailings in Asia onboard Marella up to and including 3rd April 2020.

It’s obviously a big disappointment for customers but with the restrictions we are currently facing accessing ports in Asia, we simply can’t offer you a suitable itinerary.

We know it’s been unsettling waiting for news of how we’re responding to the changing situation with Covid 19 (Coronavirus) so thank you for your patience. In a matter of days, we’ve gone from sailing full itineraries to finding it increasingly difficult to provide a holiday.

What we’re finding now is that ports are closing as governments are diverting medical resources away from entry points like ports and airports back to their hospitals and clinics.

The countries in the Far East that are no longer accepting cruise ship arrivals are:

Malaysia, Sri Lanka and India – including Goa.

Vietnam have also increased their entry requirements to a point where we’re finding it difficult to comply without spoiling guests’ holidays.

We have also decided to curtail the current sailing of Marella Discovery and are working hard to get passengers flights back to the UK. Customers will be given the most updated information onboard the ship. Customers who boarded in Langkawi on 27/28 Feb: 50% of total holiday cost and customers who boarded in Laem Chabang on 5/6 March: 100% of total holiday cost.

Agents will receive a new invoice showing this and are to refund the customers via original payment method

Sailing affected are

Enchanted Far East 1 – 12th March 2020

Enchanted Far East 2 – 13th March 2020

Secrets of Asia 1 –  19th March 2020

Secrets of Asia 2 – 20th March 2020

Eastern Sunsets 1 – 26th March 2020

Eastern Sunsets 2 – 27th March 2020

Journey to Arabia 1 – 2nd April 2020

Journey to Arabia 2 – 3rd April 2020

 We will be proactively contacting you if you have a booking affected travelling this week 11th and 12th March, for future sailings affected you will receive a programme change email, so we ask that you look out for these.

All customers will be given a full refund and offered a £200 per person booking incentive should they wish to book a new cruise travelling up to the 30th September and booked the 31st March 2020. Please make the new booking for the agent and contact us on 0800 072 3829 / 02036361993 to apply the rebooking incentive

Please see full brief attached for more details.

 

Kind Regards,

 

Commercial Support

Commercial Relations

 

TUI GROUP

 

TUI UK & Ireland

Wigmore House| Wigmore Lane| Luton| Bedfordshire| LU2 9TN

Phone: +44 203 451 2762

Commercial.support@tui.co.uk

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