Book with Confidence

Here is a summary of the book with confidence offers from our suppliers.  For more information and the most up to date information on these offers you should check directly on the supplier websites.

 

Carnival Cruise Line

Carnival has updated its policy to provide options and flexibility to reschedule any cruise booked between 6 March and 31 May 2020.

The line is also offering incentives for those passengers that opt to go ahead with their cruise vacation. Guests who choose to keep their booking as currently scheduled will receive the following onboard credit amounts:

$100 per cabin for three- and four-day cruises
$150 per cabin for five-day cruises
$200 per cabin for six-day and longer cruises

Carnival will automatically apply the onboard credit to your sail and sign if you opt to sail.

 

Celestyal Cruises 

Celestyal Cruises has introduced a ‘Peace of Mind’ policy in response to the coronavirus.

Including bookings between now and 30 June 2020, customers can alter plans seven days before their sailing date without incurring cancellation fees. They will receive a 100 per cent future cruise credit that can be applied towards a 2020 or 2021 cruise.

This is in addition to any new cruise bookings made between now and April 30, 2020 for travel during 2020-2021, which can also be changed up to seven days before sailing date without incurring any penalty or cancellation fees.

Guests sailing on the 14 March 2020 seven-night Three Continents Cruise and 16 March 2020 four-night Iconic Aegean sailing may also take advantage of the “Peace of Mind Policy” despite being within seven days of departure.

 

Fred Olsen Cruise Lines 

Fred Olsen Cruise Lines has launched a ‘Booking Reassurance Guarantee’ for passengers who are concerned, allowing them to cancel their cruise in return for a future cruise voucher, penalty-free, within the same year of departure.

The new guarantee applies to all new cruise bookings made between 4 March and 5 May 2020, and guests can move their cruise once only.

All passengers who book a Fred Olsen ocean or Brabant river cruise for 2020 will be able to cancel their cruise in return for a future cruise voucher for the entirety of the monies paid to date, when giving at least two weeks’ notice of the cancellation. The future cruise voucher can then be used on another 2020 sailing.

The guarantee also applies to the line’s newly launched 2021/22 itineraries when cancelled no later than 90 days prior to departure.

 

Holland America Line

With Holland America Line’s new ‘Book with Confidence’ policy, customers can now cancel for any reason (some restrictions do apply) and receive a Future Cruise Credit in the amount of their cancellation fees.

Bookings must meet all the eligibility criteria below:

  • Cruise is booked in March or April 2020
  • Cruise embarks between 1 April 2020 – 15 October 2020
  • Cruise is cancelled no less than 30 days prior to sailing

If your booking meets the eligibility criteria, please ensure you perform the following steps to receive a Future Cruise Credit:
1. Cancel your booking through your travel agent or by calling Holland America Line.
2. Submit Book with Confidence Form to request your Future Cruise Credit no less than 30 days prior to sailing.
3. Receive email notification that your Future Cruise Credit has been applied in approximately two weeks.

Once the Future Cruise Credit has been applied to a customer’s account, they will have 90 days to redeem the credit, and will need to call their travel agent or Holland America Line to redeem.

If guests choose to cancel, they will receive a 100 per cent future cruise credit for the cruise portion of their cancelled sailing.

 

MSC Cruises 

MSC has adapted its cancellation policy to allow cruisers to cancel their existing reservation for sailings on or before 31 July 2020 up to 48 hours prior to departure and receive a future cruise credit for the amount paid. The FCC can be applied to any future cruise of their choice departing on or before December 31, 2021. This policy applies to new bookings for sailings on or before 31 July 2020.

Final and full payment must be made on a cruise departing prior to 31 July 2020 to qualify for the Cruise Assurance program.

 

Norwegian Cruise Line

Norwegian is offering a short-term ‘Peace of Mind; policy, which gives anyone who books a Norwegian Cruise Line sailing through 30 September 2020 the ability to cancel up to 48 hours prior to the sail date and receive a 100 per cent future cruise credit for use on any sailings through 31 December 2022. This new policy also applies to existing bookings for any voyages beginning 10 March 2020 or later.

 

Princess Cruises 

Princess Cruises, which has had two ships quarantined because of the coronavirus has also altered its cancellation policy for voyages departing up until 31 May 2020.

For cruises departing 3 April or earlier guests can cancel up to 72 hours before sailing and receive a future cruise credit for 100 per cent of cancellation fees.

For cruises between 4 April and 31 May, guests can cancel by 31 March 2020 and receive a future cruise credit for 100 per cent of the cancellation fees.

For cruises departing from 1 June to 30 June, the final payment moves from 90 days prior to sailing to 60 days.

 

P&O Cruises 

P&O Cruises is making some flexible allowances for passengers travelling within balance due date due to medical reasons. “We are now able to look at transferring your booking, if you can provide a letter from a medical practitioner/Doctor on headed paper which confirms that you are unfit to travel on your cruise. Simply call us on 03453 555 111 (local call charges apply) and we can discuss your options. If you booked with a travel agent, they will be able to help,” the cruise line said.

 

Regent Seven Seas Cruises

Regent Seven Seas has become the latest cruise line to announce a temporary change to its cancellation policy due to coronavirus, allowing guests to cancel up to 48 hours before departure.

Called ‘Regent Reassurance’, it will include all voyages embarking from 10 March through to 30 September and is applicable to all existing and new reservations made by 30 April 2020.

President and chief executive officer of Regent Seven Seas Cruises, Jason Montague, said: “At Regent, our extended family of guests is always at the centre of everything we do. With so much information coming from around the world very quickly regarding the global health environment, we understand our guests may feel uneasy about travelling.

“Regent Reassurance is designed to provide our guests with maximum flexibility and give them the confidence to tae a Regent voyage on the most luxurious fleet in the cruise industry.”

 

Royal Caribbean Group 

Royal Caribbean group has adopted a new ‘Cruise with Confidence’ policy, allowing guests to cancel sailings up to 48 hours before departure in light of the coronavirus.

For bookings, Royal Caribbean International, Celebrity Cruises, Azamara and Silversea guests can cancel and receive full cruise credit for their fare, usable on any future sailing in 2020 or 2021.

The policy applies to both new and existing cruise bookings.

 

Viking

Viking’s temporary cancellation policy allows passengers to postpone their ocean or river cruise up to 24 hours prior to departure without incurring any cancellation fees. Passengers will be issued a voucher good for future Viking travel that is valid for 24 months and can be transferred to any cruise, either river or ocean, with the line. This temporary exemption applies to all guests with existing bookings made prior to 2 March 2020 and those with new reservations made departing through 30 April 2020.

 

This article will be updated as more lines announce their policies.

 

For a full list of all our cruise offers visit our main site https://www.cruise1st.co.uk/