Travel Alerts and Advice

What we suggest for Existing Customers:

We are aware of all bookings that have been cancelled, so please can we ask that you only call us, if you are due to travel imminently or within the next 7 days.

We have a large amount of customers who are trying to get through to our contact centre at this time, so phone lines are extremely busy.  If you are due to travel outside of this date range we will not be in contact with you until your departure falls into range.

If you need to amend or cancel your booking or if have any questions that relate to your cruise holiday that are not covered by the information on this page you can start an online chat and we will be able to help you further.

Amend Booking

Cancel Booking

What we know so far:

As a result of the continued impact of Covid-19 many cruise lines have temporarily suspended their operations for between 30 – 60 days which has resulted in a large amount of cruises being cancelled.

We will try to do everything possible to ensure you enjoy the holiday you deserve albeit a little later than originally planned.  Many cruise lines are offering a FCC (Future Cruise Credit) of  up to 125%* towards the total value of your cancelled cruise, which can be used against a future cruise sailing before March 2022. Plus cruise prices have never been so low.   Please be reassured that your money is safe and secure, and your health and wellbeing is our priority.

In view of the current global situation we find ourselves in, at Cruise1st we want to reassure you, that we remain committed to providing you our customer with your forthcoming holiday plans. Whether you are looking to book a new holiday, or have concerns about an existing booking we want to ensure this remains as stress free as possible.

Re-Book with confidence:

Cruise 1st are an award winning cruise agency dedicated to over 20 years travel experience.

Cruise1st are financially protected by ABTA (Association of British Travel Agents) and under UK legislation we are obligated to follow an industry Code of Conduct to protect your holiday arrangements.

In addition to that your holiday is ATOL protected, (Air Travel Organisers Licence) which again gives you our customer financial protection when purchasing a package holiday with us.

As we find ourselves in unprecedented times, we want to reassure you that your money is safe and secure, future cruise vouchers will be offered for all affected sailings that have been cancelled which can be transferred to an alternative booking.

Latest advice from UK Gov, UK Foreign and Commonwealth Office, CLIA, ABTA & Cruise Line flexible cancellation policies

Cruise Line Statements – Coronavirus

ABTA

ABTA is seeking changes to the Package Travel Regulations to help Members who are required to refund customers due to cancellations resulting from the Covid-19 crisis. As those discussions with the government continue, ABTA has

Azamara

At Azamara, the safety and well-being of our guests and crew are always our top priorities. After the decision was made on March 13th to voluntarily suspend our sailings departing from US ports, we’ve now

Carnival

Carnival Cruise Line Temporary pause in service

Celebrity

Extraordinary times call for extraordinary measures. We have now suspended all global sailings until April 11, 2020, when we plan to resume operations. We understand the severity of the public health crisis confronting us around

Celestyal Cruises

CELESTYAL CRUISES TEMPORARILY SUSPENDS CRUISE OPERATIONS UNTIL 1ST MAY 2020 Celestyal Cruises, the award-winning, number one choice for travellers to the Greek Islands and the Mediterranean, is taking preventative measures and suspending cruise operations until

CLIA

Washington, DC (13 March 2020)—CLIA ocean-going cruise lines will be voluntarily and temporarily suspending cruise ship operations from U.S. ports of call for 30 days as public health officials and the U.S. Government continue to

CMV

MEDIA STATEMENT 17.00hrs – Friday 13th March 2020 CMV CRUISE OPERATIONS SUSPENDED UNTIL 24th APRIL 2020 Due to the escalating global pandemic outbreak of the Covid-19 coronavirus, updated Government advisories and the impending lockdown of

Costa

Following the new measures introduced by the Italian Government on 9 March 2020 to contain the health emergency in the national territory, Costa Cruises has revised the routes of its vessels which will call at

Cunard

As a result of the continued impact of COVID-19, and following the recommendation by the Cruise Lines International Association for cruise lines to voluntarily and temporarily suspend operations from U.S. ports for 30 days, Cunard

Fred Olsen

What has changed? Our Booking Reassurance Guarantee has been expanded further today in reaction to the fast-moving Coronavirus situation. We are focusing the guarantee on 2020 sailings and guests can now transfer to any other

Holland America

Dear Valued Travel Partner I’d like to personally let you know that due to the continued, unpredictable port closures and travel restrictions surrounding COVID-19 and in an abundance of caution, Holland America Line has made

Marella

We’re sorry to advise that following the changing port restrictions and closures put in place by local authorities, we have taken the difficult decision to cancel all of our upcoming Marella Cruises from Saturday 14th

MSC

Geneva, Switzerland, 19 March 2020 – MSC Cruises today confirmed that it has halted all its new cruise embarkations fleet-wide through to the 30th of April, in connection with the extraordinary circumstances the world is

NCL

March 13, 2020   Dear Valued Guests and Travel Partners, I’d like to share an important update about Norwegian Cruise Line’s response to COVID-19. With COVID-19 impacting communities around the globe, we have decided after

P&O Cruises

As a result of the continued impact of COVID-19, and following the recommendation by the Cruise Lines International Association for cruise lines to voluntarily and temporarily suspend operations from U.S. ports for 30 days, P&O

Princess

Cruise Line Remains Committed to the Health, Safety and Well-Being of Guests, Team Members and Communities Visited Globally SANTA CLARITA, Calif (March 12, 2020) In proactive response to the unpredictable circumstances evolving from the global spread

Regent Seven Seas

The health and well-being of guests and crew is our priority. With COVID-19 impacting communities worldwide, Regent is voluntarily suspending voyages that embark March 13 – April 11, 2020.

Royal Caribbean

Dear Guest, The last few days, weeks, and months have been like nothing any of us have ever experienced. While we know, this too shall pass, we continue to evaluate what’s next. There are many

Seabourn

SEATTLE, March 13, 2020 – Seabourn, the world’s finest ultra-luxury travel experience, announced that it will voluntarily pause global operations of its five cruise ships for 30 days, starting March 14. The decision is a

Silversea

Silversea is embracing Royal Caribbean Cruises Ltd’s initiative about suspending cruising in the United States for the upcoming 30 days and we are extending this cancellation to other ships around the world. The health, safety

Uniworld

We are closely monitoring the coronavirus (Covid-19) developments and will continue to prioritize the safety of our guests and crew. We are aware of the latest travel advisories issued by government agencies and are monitoring

Virgin Voyages

Important Message from Richard Branson and CEO Tom McAlpin When we dreamed up Virgin Voyages, we did so with an ambition to create an entirely new way to sail the seven seas. Over the past